An absolute fifth-bag of a company. They will not ...

An absolute fifth-bag of a company. They will not provide any details about what my debt is for or how much it is until I first provide all my personal details to them. I have not borrowed money in 15 years or ever failed to pay for something. The operator I spoke to has a very strong accent and is difficult to understand. I have no idea what they are on about and am unable to find out. Probe needs to be probed.