Patrick Stella

Review of Hotel Alfonso XIII, a Luxury C...

Overall poor experience. Hotel has nice bones of a...

Overall poor experience. Hotel has nice bones of a pretty old building, but the room was dirty and, more importantly, the service and attitude of staff is very mixed. Some nice people, but more than one or two with an unacceptably negative unhelpful attitude. The hotel also attempted not to honor its own cancellation policy by refusing to "accept" a cancellation. What does that even mean? Also, through a convoluted and dishonest charade the hotel attempted to dishonor the food and beverage credit offered through the amex fine hotels program. Definitely not worth the money and do not recommend. Will not return.