Erica K. Faulkner

Review of Emerald Pointe Resort Conferen...

Our spring break stay at this property was one of ...

Our spring break stay at this property was one of the worst I ve had at a Marriott. There were no towels in the room when my family checked in. Called guest services three times and they said they were sending someone to bring towels but no one came. Thankfully we brought our own beach towels, so we ended up using those. Housekeeping missed our room two days in a row and didn t clean it. Tried calling front desk multiple times and it was difficult to get someone on the phone. When an agent did answer, he promised the manager would call us back in 20 minutes. We never received a call. The service was below average and such an inconvenience for us during what was supposed to be a relaxing time away for my family. Besides that, the property is dated. The pools outside were dirty. The rooms are tight and the bathrooms need updating. Would not stay here again and do not recommend if you want a clean and worry-free stay.