Dingzhou Li

Review of Secor Subaru

I brought in my Legacy for oil change. After a whi...

I brought in my Legacy for oil change. After a while the service advisor came in to tell me that the rear brake pads and rotors are too rusty to resurface and hence need replacement. It was a total shock to me since I just had 60K maintenance less than 4 months ago! Back then no one even told me that the brake pads were low, and now they are saying the rotors need to be replaced! The advisor first said that he couldn't find the record of my last maintenance. Then he said that the person who had done my maintenance last time no longer works here. To me that was a convenient way to shift the blame. The whole experience was a disappointing one.