This was my first stay as diamond member with Hilt...

This was my first stay as diamond member with Hilton. I decided to try this hotel other than the other two hotel chains I usually stay with which I also have top elite membership with.

It was just a very short overnight stay. I will start with the pros then describe the problems I encountered.

The hotel facility itself is great. I'm not familiar with Kamloops so not sure about the location but it seemed to be conveniently located and close to the highway.

The check-in experience was nice with complimentary warm fresh cookies, bottles of water, and a welcome card. Check-in staff and breakfast staff were pleasant and friendly.

The room was clean and well maintained.

The most concerning problem was that I had requested for late check-out at 2pm. I was driving across provinces and needed a good rest. I was up very late finishing some work. Unfortunately for whatever reason, even though I had the Do Not Disturb sign on, housekeeping staff still decided to knock on my door at 11am and even opened the door. This was obviously very upsetting. I couldn't go back to sleep so just got up and went on the road later on without much rest.

Some other annoyances were: 1) I had the most basic room type and unfortunately did not get any upgrade despite being a diamond member, so the room was small, 2) the wifi internet (tried both the regular wifi and the supposed premium internet for diamond members) was poor in my room so I had to connect my laptop to my cellphone to use the internet to get some work done, 3) the Kleenex box was already almost empty when I checked in, 4) there was a black stain of a few cm on the blanket, 5) see the photo regarding the cream for coffee and the stir stick.

So basically, most of the experience was quite poor, with one problem after another. This was far from a good first experience as a diamond elite member with Hilton. Quite disappointing.

Addendum Sept 24: after making the complaint, the hotel staff did very promptly respond and handled the matter very well. I would give this hotel a try again in the future if in the area.