Grzegorz Jamroziak

Review of Viceroy Hotel Group - Cassa Ho...

Be aware, this hotel can cancel your booking when ...

Be aware, this hotel can cancel your booking when they see they can get more money from other guests. My story below.
I booked a few nights in the hotel and received e-mail that my booking is confirmed. After 5 months I got another e-mail that Cassa Hotel NY 45th Street decided to cancel my booking because there was "a mistake in a price list". I checked it and there was no mistake because they still offer rooms in this price in other dates so it shows that it's their regular price. They just realized that prices in NY in my period went up so they cancelled my booking and offered the room in higher price in the system.
They offered me a stay in other hotels but it was in very low standard so I did not use this option. We exchanged many emails and arguments and finally I've heard I can get compenstation of 195$. But as I said, prices went up in the meantime and my new booking in the same standard hotel is 365$ more expensive. So I have to pay 170$ for the hotel in worse location - just because Cassa Hotel NY 45th Street does not respect their own bookings.