We were not greeted, just "are you checking in"by ...

We were not greeted, just "are you checking in"by (Esther) which there was a language barrier,this was my first time at this hotel,was not told about the amenities there,I requested at the time of booking no room higher than the 4 the floor,they attempt to put me on the 7th,the view on the 4th floor was horrible looking down on a.c.vents,the room definitely needs some upgrades,the carpet was dated and old,the beds were ok, every time I came back to my room I couldn't get in had to have the cards activated ,that was a pain in the butt,I think the best part of the stay was the breakfast,it was good,they had eggs,saugage patties and links,home fries, waffle maker which they had 2,but I think they need 2 more it was a bit of a wait for them,will I stay again? I'm not sure I would definitely think hard about it,but this was just my experience,had talked to other people in the breakfast area which they had voiced their complaints also.