Terrible. Customer service seemed helpful over the...

Terrible. Customer service seemed helpful over the phone, but once I opened up a ticket via email I was passed off between multiple reps and none of them were at all able to assist. I spent a lot of time gathering documents and crafting emails in order to clear heaps of late charges that were unbeknownst to me due to an address change, only to be stonewalled. Their only suggestion was to create an account to save $25... but opening an account COSTS $35! Awful, just awful.