Dean Bruhn

Review of Lenovo (Raleigh-NC-USA)

I for the last year have had a client using Lenovo...

I for the last year have had a client using Lenovo products, and while I have always found their product sufficient I am never able to use their website to configure or order products from them. I have provided this feedback to them several times now, and showed them all of the different browsers I have tested and they just push me through a sales repo and a phone call to get my order taken care of.

Today while trying to call in to get a quote on a configuration I sat and listened to a guy talk to his neighbor about football and someone getting a 40 million dollar contract while I was trying to get his attention. When I finally shouted into the phone I was immediately transferred to a satisfaction survey.

Luckily I haven't had to use their support for anything, but I am ready to start changing the products the customer is using simply based off the fact that I can't ever see to get what I need from this company.