Very nice looking hotel from the outside with nice...

Very nice looking hotel from the outside with nice amenities. However, the room my family was placed seemed Hastily cleaned. There was hair still in the bathroom which made me feel that the bed sheets were most likely not all changed. The AC wasn't working properly and a couple of the lights didn't work (I did check to make sure they were plugged in). For the fact is it's called a resort and spa, I was disappointed with how old and not clean the room was. Also, on two different occasions at two separate restaurants, we received a dirty glass of water. I'm not talking about water spots, I'm talking about lipstick mouth prints on the glass. The whole establishment needs to up their standards on cleanliness. The positive is that the staff was very pleasant.