Everything was OK, clean and spotless until I appr...

Everything was OK, clean and spotless until I approached the front desk and they discover personal what's a little bit unequal well according to my appearance, I recognize I maybe a little bit uneven... even when I explained I was from Mexico from the travel agency and I was asking for the rack rate later I ask for a pen and paper and he was kind of let me see if I found it we have faith so I don't want to give it to you I'm disappointed of Westin Denver