Matt Verga

Review of Victory Dealer Group/Petaluma ...

I have to bring my Isuzu truck to Victory Chevrole...

I have to bring my Isuzu truck to Victory Chevrolet because they are THE ONLY authorized dealer within a 40 miles radius to perform warranty work. After the service department tried to convince me I needed a new Injector pump for mere $7500 on my truck I decided to get a second opinion. The second opinion performed the repairs for $430 and was informed the injector pump was not needed. The truck is running fine.

As a result of the $7500 recommendation that was not needed I gave Victory Chevrolet a bad review on a internal survey conducted by Isuzu. Victory Chevrolet s Service Manager now refuses to provide me the warranty work needed on my truck as ramification of the bad survey.

Victory Chevrolet is out for one thing and one thing only $$$$$$. Victory Chevrolet s service department is uninformed and provides terrible customer service. Victory Chevrolet bullies customers around and and prey on individuals that are uninformed. Due yourself a favor if you use the Victory Chevrolet s service department...get a second opinion!!!!!!!!.

I m looking forward to my 40 mile drive to my new repair shop.