Jo Walker

Review of Hilton Queenstown Resort & Spa

Great location outside of the main town but close ...

Great location outside of the main town but close to the airport. The water taxi makes for a fun way in for dinner and a drink. The hotel is new and the amenities are great but the service leaves something to be desired. The housekeeping is average at best, they didn't clear the used glasses and would let themselves in without knocking or stand outside the door without knocking, very strange. Also the bartender was nothing short of rude at the wine bar. Very disappointed with the staff at almost ever turn which was disappointing because the view and hotel itself were amazing.