Extremely costly and not honestly. come to only es...

Extremely costly and not honestly. come to only estimate the situation costs about $372.75 and then told me that there are few parts need to be repaired, so I said ok, go ahead pls to repair them,the technician who came said they will call me and give me a quote. then I had waited for 2 days there was no body called me back as they said my boiler needs to be repaired ASAP. so I called their service manager to get a quote,he didn't know my case. he said he will call me back. I didn't received any call from them neither next day,so I called him again,at this time he still didn't have any quote for my boiler repair in his hand. Final I was told by them said they don't have those parts of my boiler brand, they don't carry them. That means they are unable to fix it. I was so frustrated at that time, I'm just wondering if they are unable to fix it why didn't they tell me at the first, they should asked me what brand of my boiler I have on the phone when I was first calling them or when the technician first came. the technician should knows it if the receptionist does't know. they charged me almost $400, then told me they don't have that brand parts. I feel awful! they are not honest! I felt so unfair at the moment, I called their manager but he wasn't very friendly on the phone!
oh! totally disappointed about their service!!! if you can not fix the brand of my boiler, just tell me at the first. that charge was totally unfair for the innocent customers like us.