Emilie Yeo

Review of MICHAEL HOTEL 4 *

Can do better, Hotel Michael!

Can do better, Hotel Michael!

So we thought we give this a go after all the promotions and tie up with corporations was pretty attractive.

Checkin queue was >30min but it was well managed with queuing at the entrance and waiting area, followed by actual queue to checkin - after you have filled in the declaration form.

Official check in time is at 3pm.
We arrived around 2pm. You have to make a booking to check in. When it was my turn, the staff told me sorry the non smoking extra large double room were all fully taken. Either I take twin beds or they can make an exception and allocate a smoking room with the extra large double bed. I thought this was a smoke free hotel?

When i tried to book, i found rates on third party app cheaper than rates published by hotel and asked if the hotel could match the rates. I was told to book using the third party site instead. This is weird, I mean don t you want the booking to be made direct with the hotel instead. So ok, nevermind, I booked with the third party app. Perhaps the reservations desk could learn a thing or two from the other hotels at the other side of Sentosa.

Room - had trouble with the smoke smell on the floor but we did not have much of a choice. Perhaps would be good to place air purifiers along the corridor?
Apart from the smoke smell, the beds were comfortable, it s true you can get a decent sleep if you don t mind the smoke smell.
The room opens up to a patio where you can access the pool. That was nice, I could air the room a little.

Cleanliness - pretty good.

I give 4 stars to the housekeeping staff, they were warm, friendly and genuine. Really appreciated that the lady serviced our room well.

Breakfast - so so. It was a set breakfast i think valued at $28 or so. Not great.

Free wifi for 2 devices. Not sure what you can do if you need more.