First of all, I am not the kind to write reviews u...

First of all, I am not the kind to write reviews unless it's something really exciting or really bad and here we are. So, I have been using revel for almost a year and a half and after paying them thousands of dollars and making numerous calls to their help desk for bug fixes I am giving up. After all this time they can't even make the system operate at a very very basic 101 level - i.e you make a change to a product (say price) at the back end and some of these changes never reflect on your POS. How ridiculous is that and it's incredibly frustrating when you are dealing with literally thousands of sku's. It becomes really embarrassing when a customer points out the wrong price rung up vs advertised. They think that their customers are working for them to spend half of their working hours on the phone to improve their product. I can understand if it's something really complicated but something as simple as a connection to the database is questionable. They are trying to be all things to ALL businesses before perfecting even one business. I was very patient and understanding in the beginning but not anymore especially when after all this time they can't even write their ABC's.