I can t say much about this dealership other than ...

I can t say much about this dealership other than the fact that they must not be interested in actually selling the cars they have for sale. I gave them a call one evening a few weeks back around 5:30pm (after I got off of work) to inquire about a vehicle they had listed online. Unfortunately, I cannot remember the name of the sales associate who answered the phone, but he treated me as if my inquiry on their vehicle was an inconvenience to him.

I can understand having a long day , so rather than pushing him to answer the 2-3 questions I had about the car over the phone that night, I went along with his suggestion that he could get back to me the next morning with the answers to my questions. He assured me that he wrote all of my contact information down (which he read back to me), along with my questions and would get back with me no later than 9:30am the next day. I was hardly surprised when I received no call from him, or anyone from the dealership that morning - not to mention in the subsequent days after (it s been upwards of 2 weeks now with not a single call).

In the age we live in, if a customer is interested in a vehicle from an online listing, I feel like a dealership is doing itself a disservice by hiring salespeople who blow off customers who are looking to gain information over the phone, rather than coming in person due to their work schedule. Case and point: I purchased my new car at a different dealership less than a week after this interaction, as I had cash in hand and was ready to purchase a vehicle immediately after my questions were answered. Alan Webb Mazda should have their salespeople congratulate one another on deflated sales numbers due to the incompetence and attitude they hold with their potential customers.

I should not have to bother a car dealership to gain information about a vehicle I m looking to purchase; their JOB is to assist me in the locating and purchasing of a vehicle. A job well done, it is not.

The only positive I can express to uphold this review s one star rating is the fact that they actually picked up the phone at 5:30pm. Even though the conversation turned out to be a waste of my time, anyways.