Lenovo should drop this company as a service cente...

Lenovo should drop this company as a service center. Your time, respect and merchandise will be at risk. I dropped off a tablet computer that was under warranty through Lenovo. I chose this company because it was listed as a local repair center on Lenovo's website as oppose to sending in the unit. I reported to the person accepting my tablet that it turns on and off. From there, I get an update days later saying that the motherboard had been swiped out and it did not need to be replaced. As I was making time to go pick it up a few days later, I received a phone call that a new charger for the tablet would be provided and will be arriving shortly. Then, whether I called them or they called me, I was informed I should wait some time because the charger has not arrived. The drop off date was June 20. It is July 18, I have picked up the tablet to which I was told the charger was on a back order. I asked if the motherboard had been replaced. The person in charge said no, they got it to turn on with a charger. The INITIAL reason I brought it in was because it turns on and off randomly! I asked the person checking me out why his staff had miscommunication with me on several different occasions and suggested he have a talk with them before it confuses and angers customers . I reminded him I have been very patient in waiting about 4 weeks. If all they were going to do is plug it in and watch it turn on instead of investigate the problem that it turns on and off, we could have saved each others time. The person in charge asked me if I just trying to be a problem and that if I have issues in the future I can deal with Lenovo directly. He also did not offer to turn the tablet on for me to show me that it indeed works, is repaired and turns on properly. I hope the owner can read about how his staff deals with customers, and Lenovo can re think if they want to continue letting this company take on their customers with warranties. It's really poor service when I present facts about how your team and leadership did not handle things correctly only to be told I'm the problem and I can go elsewhere. Future warranty repairs will be sent to Lenovo as oppose to dealing with this local company.

UPDATE: THE TABLET DOES NOT STAY ON! This is the night of bringing it home. I WAS NOT EVEN ABLE TO LOG ON. THIS COMPANY DID NOT DO THEIR JOB AND IS A WASTE OF TIME. I was given a USED part of the charger to take home, the box part. That is all they did to solve the problem and my intuition tells me they never even had a full charger on order, regardless they never took the time to look into my claim. They are liars here beware.