Marino F Romero

Review of Coastal Ford Burnaby

For reasons outside my control, I brought my car t...

For reasons outside my control, I brought my car to the Service Department, Doug was not the friendliest guys to deal with though. I took my car for an engine wash/shampoo, damage investigation due to rodents and to put a new cabin air filter. I took them more than a day to do all those 3.....that's what I thought. I picked up my car and all good on paper. I got a negative vibe from Doug, so I decided to open the hood and guess what. Nothing was done, even the engine cover was dirty, he was with me saying that the engine was fully cleaned and nothing was wrong with the wiring. Then I removed the engine cover and all intact, full of dirt and droppings. Nothing was done. He took the car inside, sprayed some type of liquid and quickly cleaned the engine. Nothing was said in the form of an apology like, "we are sorry" or maybe, "this has never happened before" or "I would talk to the Service Manager", nothing. So now my car smells terrible and he didn't do the cleaning properly. If you are bringing your car here, whenever possible, check the stuff they told you they were going to do.