We checked in to our room and it absolutely reeked...

We checked in to our room and it absolutely reeked of cigarette smoke. We called to the front desk and the front desk associate was absolutely no help whatsoever. She didn't want to hear anything we said, she just kept telling us we were in a non-smoking room and we must be mistaken. It got to the point where she just transferred us to Security. Mr. Griffin, the security supervisor, came to the room and immediately recognized the the smell if cigarettes and called down to get our room changed. His customer service was amazing and he was more professional than the ones at the front desk who were supposed to be customer services reps