Angela Smith

Review of Rotana Hotels- Gefinor Rotana ...

The hotel overbooked their rooms which resulted in...

The hotel overbooked their rooms which resulted in our 3 king sea view rooms being unavailable for the first night. Instead we were offered smelly smoking rooms or low floor suite rooms. Our rooms ranged from having leaks, ill fitting doors and windows and road noise. Whether we also told that we had booked 3 king rooms with single occupancy and that we would need to pay for the 2nd persons breakfast as it wasn't included. This was incorrect and was rectified as soon as we obtained wifi and showed our booking confirmation. The second night we were moved to our proper rooms which were a huge difference in comfort and standard.
Breakfast was excellent and the location was fine, a short walk from the university area known as Bliss. Short walk also to the corniche.
We were given on the 2nd day a flyer which told us we could get a discount for eating and drinking in the bar. Unfortunately on our first night we were not aware if this and paid full price.
All in all a good hotel to book but beware as the hotel do not seem organised and their organisation costs their customers.