All good, the hotel's facilities was great, no pro...

All good, the hotel's facilities was great, no problem at all, room service ladies and the lady work in gift shop were nice and helpful!

Unfortunately, the front desk staff, information counter staff and restaurant staff was very impolite, no smile at all. They instruct customer and really unhelpful, I can feel that they don't want to help! Hey, I paid tips to them everytime when I went to the restaurant for breakfast!

Especially the front desk lady staff worked on 27/8 morning , she was really rude, I just ask her a really simply question, what is the check out time? She ask me 12:00 and sneer at me!

I stayed at the hotel 4 nights, their attitude were bad at all.

Your hotel with great location and great facilities, if you can improve your staff's manner, I will absolutely stay again, if not improve, sorry, it will be the last time and I will quite my Accor membership as well. I hope you can reply my comment properly. Thank you!