Horrible experience! I had scheduled a test drive ...

Horrible experience! I had scheduled a test drive for a particular vehicle, and when I arrived for my appointment they told me they had loaned it out. They didn t call to let me know or reschedule. I don t remember the name of the person I was speaking to, as he was super impersonal, Xavier maybe, and after telling me the vehicle was gone didn t offer a test drive on anything else. I had to ask if there were any comparable cars I could drive. Had my test drive, and when I came back he clearly didn t want to help me. I asked about financing and leasing, and about purchasing a new or a 2019 and got basic two second answers. If he wasn t a sales person he never directed me to one.

I left very upset, went to a different dealership, and bought a brand new car that evening.