Good food but awful customer service. When orderin...

Good food but awful customer service. When ordering pickup, our full order was not given to us. We only realized this when we got home and called back to ask for a refund on the items that were not given to us. The manager said she was unable to refund a credit card order and that I should call back the next day to speak to another manager. After calling back the next day, the second manager said that refunds must occur on the day of the order, no later. So now I am in a situation where I have paid for items that I never received with no possibility of receiving a refund. I would not be surprised if this were a systematic conspiracy enacted by this particular donatos franchise against customers to skim money off of online orders and blaming technical issues that prevent refunding the cost.