Stay was underwhelming! Would we recommend - No!

Stay was underwhelming! Would we recommend - No!
Our family of 3 recently stayed for a five night package stay on Daydream Island. Weather was awesome and the resort grounds and lagoon were lovely. The room was clean and for the most part the staff were friendly. However that is where the positive experience ends.
The resort is unfortunately under resourced, the hospitality staff are not trained, still in training and lacking the experience of providing adequate customer support.
There is a small poorly stocked convenience store which is over-priced and does not allow you to grab a cheaper snack option.
The rooms were not stocked with resort information including menu options for the restaurants or activities on or around the island.
Day trips to leave the island are astronomically priced! For our family of 3 to leave the island for a day trip to Hamilton island or Airley was around $240!
The food was average and over priced. Definitely not worthy of a 4-5 star rating.
This island is still under construction and clearly needs more amenities, activities to be worthy of a 4-5 star rating including restocking of water activities and being able to offer beach shoes to all guests as the beaches on Daydream are all coral beaches and cannot be walked on barefoot!
The kicker for us was upon check-out we were handed our final account and there were incorrect charges and package inclusions were not deducted. Luckily we queried this and had over $300 removed from our bill. There was no excuse given for this error other than a computer glitch which we all know is bs. This left a sour taste in our mouth as we departed and did not end what was already an underwhelming holiday, on a good note.
Overall island still needs work and the staffing and customer service needs a lot of attention. If anyone from the resort is reading this please remove the fake plants surrounding the main building, they look cheap and nasty and spoil the real lush greenery on the island.