Booked a room here last minute and chose this loca...

Booked a room here last minute and chose this location because it was closer to my parents home than the JW. Mistake. Could not have been treated with a lower level of professionalism or curteousy. After pulling up to the lobby the bellman told us to pull forward to the right. We did so. Two security personnel immediately approach in an accusatory manner, pompously informing us that we shouldn't be parked where we are. We drive back to the lobby, and are told to move our cars again! I walk in - manger type approaches and asks what I need. Umm to check into my room and have my bags brought to my room? What planet are these people from? I understand this is the end of the low season, but this is supposed to be a resort! Our "remodeled room" has a door that looks like the paint is two months out before the bubbled paint begins peeling off and there is paint or something smeared on the tile inside. If I could have cancelled on the spot, I would have. We'll see if we have the energy to switch hotels tomorrow.