yidong sun

Review of Essendon Mazda

The WORST experience ever at a dealership.

The WORST experience ever at a dealership.

The used car department is a complete JOKE. Very rude and unprofessional sales staff. Unwilling to negotiate a cent on the listed price. Basically not interested to sell at all. Why would do still need these sales people anyways? If you don't want to negotiate, just say it on your website 'pay this price or just go away'.

The most outrageous thing is that they've literally told me "if you don't want to buy at this price, we will increase the price now" And they did increased the price by nearly $2k on the website as soon as I left the dealer. This just shows how incompetent the staff are with setting price for their own car.

During the talk with a sales person, some random staff just jumped out of nowhere and very rudely started talking rubbish. The way your staff treats customer is just wrong. I've driven all the way from the other side of the city ready to buy a car from you, not to come and listen to rubbish or begging you to sell the car to me.

I have been to several dealership over the years, and have never heard or seen anything like this. I have never left any bad review on google before, but I have to today.