Kim Cosner

Review of Younger AutoGroup- Toyota/Scio...

I have been a loyal toyota owner for over 15 years...

I have been a loyal toyota owner for over 15 years and have even worked for the Baltimore/Indiana plants for a combined 10+ years. I still have a 1999 Camry with 280,000 MILES on it. Bought a 2010 toyota 4 runner from younger, around 2013/14 and paid my $20,000 loan off in 18 months. Have excellent credit history with toyota, in general.
I have been trying to schedule brake repairs, oil change, body work, and complete auto detailing with them for the last couple weeks but they refuse to "lend" me a vehicle for the time necessary to do the repairs, without having to pay for a "rental". I am very disappointed in this!!! I live 2 hrs away and have been returning for maintenance since I bought the vehicle. Was offered to"split the cost" of the rental but feel that this is just not acceptable, especially when I am going to spend ~$2,000-3,000 out of pocket. Seems a little petty to me to lose business over $35!!
I felt as tho everyone i spoke to had a smart attitude and did not want to even try to work it out. I am going to look into other dealers to have the work done since they don't seem to want to work with me on this issue. Very disappointed!! :(