Damon Jones Review of MendingShed.com
So I have a kitchen aid mixer that came a little b...
So I have a kitchen aid mixer that came a little bit offset. Basically, the whisk just didn't reach as far down as it should've. Just a minor issue. It was still completely usable. We took it into the mending shed to see if they could fix it, and they were able to get it done in about a week. A couple days later, I used it for the first time, and it was broken. The whisk did reach down to the bottom of the bowl, but they had completely broken the motor. Now, if you turn it on, it doesn't spin like it should. The motor just sits and grinds. This is in no way a factory issue. It has worked flawlessly for 5 years, and the same week we get it back from the mending shed it's completely useless. We took it back to them and told them what happened, but they insisted that it was our fault, and that they couldn't have possibly made a mistake and broken it. They also wanted another $150 to "fix" it after they had broken it. They didn't even try to help in any way. I'm going to order the parts from another business that is actually trustworthy and try to fix it myself. No matter what I do to it, the results will be better than what they gave me. So basically, they broke a $600 mixer and insisted that it was somehow our fault. DO NOT support this business. They don't care about helping you. They just want your money and have AWFUL customer service. Look at every other 1 star review. I have literally no trouble believing any of them. PLEASE go somewhere else if you want results that are even halfway decent. Why is there no 0 star option? They don't even deserve 1. Also, look at how badly the owner is treating other customers just because they're trying to help other people not have the same bad experience. Nobody who actually cares about helping their customers would do that. Anybody who really cares would try to actually do something about it instead of giving a reply along the lines of "Well, its not my fault that I screwed up. You're just a horrible customer. Please do come give me more money so I can screw you over again." Who does that? I'd be willing to bet money that I'm going to get some rude reply telling me all about how it's really my fault that they broke my mixer. 0 stars
Comments: