If I had written this review yesterday, my emotion...

If I had written this review yesterday, my emotional state would not let me write this in a professional manner. On a bus tour of Huntsville, a recommendation from one of our members was to stop here. She had visited the restaurant before and gave it raving reviews. Our party was 11 although we did not have a reservation, we were seated. Once you made the arrangements and seated us we should have been treated as any paying guests in the establishment! We received our food over a hour after ordering. I asked if I could have warmer fries the young waitress attempted to accommodate us, however, Tabitha (I believe was her name) came over to see what the problem was. When trying to explain that our orders were cold, she basically tells us, it s OUR fault! We didn t have a reservation! The problem I have with that statement...Why not tell us that at the door when we initially came in? We would have understood that. But to tell me and our guests it was our fault because our food was cold was not what I was expecting! She went on to turn our tour on Huntsville into a nightmare! I have never been so disappointed and disrespected! Our friend who recommended this place was equally embarrassed because we had visitors from out of town in the group! I will never visit here again!!! Cold food and disrespectful service!