I ordered parts and paid for them. I was told they...

I ordered parts and paid for them. I was told they would call when they were in. A week and a half passes, and I decided to call. They were very friendly and said oh yes they are here, been here. Really??? Where was the call from them to let me know they were in. Theu never called me. Considering I expressed to them how quickly I needed the parts when they arrived. Customer service lacks!!