Had a frappe which was underwhelmingly lukewarm, a...

Had a frappe which was underwhelmingly lukewarm, and bore no evidence of having even been near a fridge, let alone ice. The waitress made us feel like we were a bother while ordering, she seemed fairly inexperienced. My friend bumped into another waitress in the bathroom who didn't wash her hands after using the toilet. Really quite disappointed with this pricey and flash-looking cafe.