Mattress was uncomfortable and worn. The shower wa...

Mattress was uncomfortable and worn. The shower was clogged and they wouldnt switch our room, the repairman said he couldnt fix it and they schedule it for repairs later that week, which didnt help my kids who needed to shower. We asked for an additional blanket, and they never sent it up. They have 3 elevators but only turn one on at a time, so theres a constant long wait for the elevator. The plaza is nice, and the breakfast is great, plus a nice view of the water, but that hardly makes up for the very poor service. For $280.00 a night, I would have expected much better.