Sarah Sangha

Review of Renton Honda

This has been the worst car dealership service I h...

This has been the worst car dealership service I have ever received! I came in with two small children expecting to either get a rental car if there was a wait or to wait with my kids at the dealership . They said it was going to take at least and hour and 45 minutes so I asked for a rental car. At no time did the woman working the desk mention that the car rental would be at.my expense. I had to wait almost an hour for the shuttle to take me to the rental car place. It took me over 20 minutes to talk to someone at Enterprise because they were booked. At which point I was informed that my rental would not be covered. They called to confirm. Their call was dropped several times by autonation. I spoke with Bill who cheerfully told me my car was done. Which they never called me about. I ask him for a shuttle and he says I should have Enterprise shuttle me back. I ask him to send someone and he does. The van later left without me and my kids. I called Autonation and they said they would look into it. The phone call was dropped and I couldn't get through when I tried several times after. I was stranded at Enterprise at which point I asked if they would shuttle me back to Autonation. They were more than happy to do it. While loading me into their car, the Autonation shuttle arrives at which point I had to take my kids out of their carseats for the3rd time since dropping off my car. We arrive at Autonation and Bill tries to tell me how great it is that they finished early. I told him I was not happy. I get to my car and see that it is not vacuumed. I go to complain and he says they'll do it now and I tell him I don't have the time. He tells me to come back next time for a free wash and vacuuming. I get home and look at the invoice and realize they didn't honor the $10 off coupon I presented at the beginning of this awful morning. If zero stars was an option I would use it here. I am never taking my car there again.