Nadia Mirza

Review of De Vere Royal Bath Hotel, Bour...

Was bought here for my 30th with my family to cele...

Was bought here for my 30th with my family to celebrate for the weekend was a disaster.
First day they didn t get the rooms what my family had asked for after numerous emails and phone calls to the hotel these had been ignored.
My family was put on a different floor to us and we did not even get to enjoy this properly.
First morning breakfast was not even ready at 9am so many people waiting for food very bad service and such a limited amount of food and the excuse given was they didn t think so many people would be up at 9am.
we sat down for breakfast looked outside in the garden and police everywhere at least 50 in the reception 5 on each floor and the staff fails to tell us when we asked what s going on extremely scary to see so many police in a hotel like this and not be worried that s something major has happened.
Final night me and my sister went down to ask for water after suffering from really bad allergies at 3am.
Only 1 person at the reception desk and people who don t even belong to the hotel rushing inside and the on duty staff not able to do anything to stop them.
Me and my sister scared to death as they are drunk and had backpacks on could have had anything in there hands and they had just run in to the hotel and the staff could not find them.
This is the worst experience of my life I have never seen a hotel that has even been like this.
And to top all this off the rooms are full with dust.
The floors dirty shower taps broken windows broken can t even shut properly.
Balcony door does not even lock unsafe rooms.
And in room beverages being out of date.
The management is so poor and the staff are not helpful at all I would never recommend this hotel to anyone PLEASE PLEASE think twice before booking this place you will not get a refund.