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I want to give this place 5 stars but it s given m...

I want to give this place 5 stars but it s given me enough reasons not to. The front desk staff are indifferent and don t seem interested in providing great service. It s mostly the ladies, they seem unhappy and I know that they can t act like robots, but that s the nature of their job to at least smile and acknowledge that you re standing there waiting in the members only line. We waited so long last time and there were two people at the desk, two others in the background no one even bothered to say Hey, we ll just be a little longer or... 15 minutes The exhibits feel half done, like we ll slap this together, whatever. There s no love and you can sense it. We watched the Halloween show upstairs in the Zeidler Dome and it was so disappointing! It was a simple laser show that my kids could ve put together but with better music. Boring! We left early. The only good show here is put on by a young man, blond with a thin frame. He s usually showing how substances react (fire, gases, etc.) and what makes it fun and engaging is that he has a great personality and treats kids kindly. He alone gets a 5/5. Another positive is the hot dogs in the cafeteria, they re really good! One thing I don t like is that the aprons in the Discoveryland exhibit are not helpful in keeping your child dry. The front curves inwards so all the water falls on the kid s pants and shoes. Also, at times there s not enough of them for all the kids attending. I suggest you bring a change of clothes or plan to be there last, just before going home. The little nursing room there needs more attention more often because it can get really smelly, I don t know... maybe they need to add a fan if there s isn t one there already. A sign showing that it is a nursing room would help too. A couple of my friends didn t know it was there and they ve been there before. Another thing was that for months I tried getting them to help me receive the monthly email. When I was there I asked the young lady if she could let the person in charge know about the issue and to please have them contact me. Instead she wrote the email down and gave me the card, told me to send an email! What? I m already there, wouldn t it be just as easy to leave a note? I just received the first one and our membership expires in January. We won t be renewing it.

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