Ken Nguyen

Review of Jack Powell Chrysler Jeep Dodg...

Bought an RV camper with Dodge RAM Promaster 3500...

Bought an RV camper with Dodge RAM Promaster 3500 chassis. At about a little over 2000 miles, while we were on our third road trip, we heard noises coming from the rear wheels. We thought we had a flat a the time but nothing. When we came to a park about 2 miles away, we parked and used the parking brake but when we started to leave, the parking brake stuck and so we had to tow it to Jack Powell Dodege. Basically my wife and i were stranded a hundred miles from our home and this dealer was our only option. The dealer inspected the brake 10 days later and said that it was my fault that i left the parking brake on while driving. What an absurd accusations! No matter how i explained to them that we didn't and obviously there must be something wrong with the brake system where it must had engaged all the 2000+ miles since we purchased it and so it must cover by warranty. We even asked the dealer to investigate but they dismissed my request immediately. And even though car only had 2,500 miles on it but they would NOT even consider the warranty repair on it. Obviously, the dealer is in the business of getting money and we were not any exception. We ended up had to pay for the repair which totaled to $2,500. We also had to rent a car one way home and again rented a car a month later to come and pick it up. It's only been a day since the repair was done but i hear noises coming out of the wheel like the time before the parking brake locked up. Will have to take it to another dodge dealer near my house to check it out as this has been how it all started in the first place. I would never recommend this dealer nor the product to any of the people i come across from this point on. Poor quality and even worse, not standing behind the product with warranty.