After using Hotel Derek for a larger corporate eve...

After using Hotel Derek for a larger corporate event this year, we decided they would be a good choice to use them when we needed to book a hotel room locally for an out of town guest. After realizing that our reservation was made the day of instead of when we needed it, we called right away to have the reservation changed which we were told was not an issue --and is why I was so surprised that we were charged the full room rate for the night. When I called, I was told that the reservation line from their own phone number does not go to the hotel, so they had no record of the call and had us marked as a no show. The receptionist was rude, and when I asked to speak with a manager, I was put on hold indefinitely until I had not choice but to hang up. This hotel seemed to have great customer service when our bill was in the five figures but did not have any time or consideration for our one night discrepancy. We will not be re booking with this hotel for personal or corporate purposes again since $177 is worth losing a potential lifetime customer.