4 years ago

My friend and I stayed at the resort a few days ag...

My friend and I stayed at the resort a few days ago. My friend booked it through Groupon that came with a $25 room and dinning credit. The suite we booked was really nice, but here comes the story: There was ONE bottle of sparkling water in the room. We were wondering if it was covered under the suite charges, so we checked the sealing tag. Without seeing any prices or warnings around the bottle, we opened and used some of the sparkling water.
The next day as we were packing and about to leave, I saw an $8 price sticker on top of the bottle, and the sticker was the same color as the cap, which was LIGHT GREY, and the price was printed in WHITE.
We were really upset about it, so I asked the front desk, and the lady told me that it should be covered under the $25 dinning credit. But the lady also told me that, since HOUSEKEEPING was actually in charge of the water, I should call them and see if they could do anything about it first. So I did, and the housekeeping personal answered the call told me that they would take care of it, and we would NOT be charged for the water. We were really happy about that.
As we checked out, the front desk told us that we hadn't used the dinning credit yet, and since the water would be taken care of by the housekeeping department, we still got the whole $25 left. So we got some food that was about $28, and I went ahead and took care of the $6.54 (food+room tax) my friend owed at point of checking out, using my card, even though the suite was booked under my friend's name and the resort used her credit card when we checked in.
That was not the end of the story. Today when I checked my bank account, I saw a $17.02 charged by "RESORT AT SQUAW CREEK 400 SQUAW CREEK RD OLYMPIC VALLECA" I had no idea where that charge came from, so I called their front desk. I was told that there were TWO bottles of sparkling water used in our room, so we were charged for them plus tax.
I told the person that we only opened THE ONLY ONE bottle of sparkling water in the suite and I called housekeeping already and was informed that we would not be charged, otherwise we wouldn't use up the whole $25 credit in the first place. The front desk said that he would go ahead and give me a refund. As of now, I am still waiting to see the refund to show up on my account.

End notes:
1. I've no idea where that 2nd bottle came from, it was either that they forgot to put two of them in the suite as they cleaned it, or it was some kind of fraud setup by the housekeeping department.
2. Did I like my staying there disregarding this drama? YES.
3. Were the front desk people helpful? YES
4. Would I want to return to Resort at Squaw Creek again, under the risk of having unauthorized charges on my account? Definitely NO.

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