Here is a timeline of my experience at this Subaru...

Here is a timeline of my experience at this Subaru dealership:
Dec 17th - online appointment made for January 9th at 8:15am (earliest available time they had) for an oil change and a diagnostic on a squealing sound emitting from my car.
Appointment day, January 9th:
8:00 - arrived at dealership for drop off. I'm asked to wait for next available service advisor
8:15 - I'm seen by Altaf, he is friendly enough but explains that we'll need to get some info on the car. We proceed to do a walk through, but Altaf proceeds to point out minor paint chips on the car and tells me I have some rock chips on my windshield. I'm annoyed and ask why it's necessary to note this when I'm here for an oil change? He seems offended and says it's part of the process.
8:20 - Quote for an oil change is $135 and the diagnostic for the squealing noise is $170. So, $300 for an oil change and for them to tell me what is making the noise. The diagnostic costs do not go towards any service that may incur.
1:50 - Message received from Altaf that they have been backed up all day and they cannot get my vehicle in. He asks to call me back to discuss options
3:00 - I return Altaf's message and during the conversation he tells me that they can get the car in for the oil change but not til later or overnight. There is no courtesy loaner vehicles they can give, and all they can offer is transportation to and from the dealer from your work. This is rather inconvenient for me, so I ask for a pickup.
3:30 - Arrive back at Subaru for pickup. They don't have my car ready, as they took it out back for a wash. I ask them to get it right away so I can be on my way.

Conclusion - I don't know how these guys prioritize their work, but one would think that if you drop your car off for the day first thing in the morning, they'd be able to get a simple oil change done.