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Stephan Betz Review of Dollar Rent-a-Car
Oh well. What a miserable experience at LAX. The w...
Oh well. What a miserable experience at LAX. The wait time on the curb was 25 minutes. I tried calling Dollar to see if an earthquake had swallowed the LA location with their buses but never made it past the hold music. 10 minutes listening to that and marketing talk made me cry. Sadly saw more than 5 Hertz and Avis buses go by, even thrifty came by 3 times. When arriving at the place there's a long line. But wait, I did the "rapid rental" so this must be fast. Right? Wrong! Same line. Nothing "rapid" about it. So where does this leave us? Well I'm not at the counter, yet, and already an hour into trying to pick up a "rapid rental" car. Oh well just another company that is completely failing at customer service.

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