David Durden

Review of Audi North Austin

I brought my vehicle in for service and received p...

I brought my vehicle in for service and received poor customer service.
A part needed to be ordered and the process was not accurately described by the people in the service department when I agreed to order the part. This resulted in the part coming in later than I was initially told.
The service department did not call me to inform me of the delay and that they would need to keep my vehicle another day. I only learned of this when I called in the afternoon to check the status of my repair. I called about 3:30pm and received the return call at approximately 7:30pm advising of the status.
This was my first time bringing my vehicle to Audi North Austin and I am extremely disappointed with the service I received.
UPDATE: After I posted this review I was contacted by the service manager. He apologized for my experience and assured me that it was not how they want to treat their customers. He asked what he could do to address the situation and he offered me a discount on my repair. I accepted the offer and will give the service department a second chance to make a first impression.