On October 5 at 4:00 PM we had an appointment with...

On October 5 at 4:00 PM we had an appointment with Dr. Vermander for an excision of my eye and shoulder.

Until now we have always been with Dr. Van Dyck, who always treated us with respect and always informed us very well about what was going to happen and what he was going to do.

This time we had an appointment with Dr. Vermander.

When we were called in we were welcomed by 2 nurses, which is what we initially thought because no one had introduced themselves.

From the moment we entered, these 2 "nurses" started the procedure quite chaotically without any explanation of exactly what they were going to do. (We later found out that these 2 "nurses" were actually doctors and one of them was Dr. Van Hoof) They also didn't tell us at all that they would use a different procedure this time. Since we received no explanation, we assumed that the procedure would be the same as with Dr. Van Dyck.

We realized that during this procedure, when it was too late, they were using electrocautery. We would never have agreed to use this technique on the face, because of the high risk of scarring and discoloration, which is what happened. I have also not been asked if I take blood thinners, which should also be done before using this technique.

Also during the procedure a third person comes rushing in without knocking and without introducing himself while I lie on the table half naked and the first thing he does is verbally abuse our 4 year old son. This person, who turned out to be Dr. Vermander, apparently had a problem with the presence of our son.

If he had a problem with something, he should have addressed us, the parents, and not our son.

At the time we didn't say anything because the other 2 people were doing an excision just above my eye, and after the procedure we were quite shocked at Dr. Vermander's abruptness towards our son and didn't really realize what had just happened because everything happened pretty quickly. Afterwards we actually realized what had happened.

Myself, who knows this procedure a little bit, didn't even have a chance to refuse to use this on my face, but for someone who doesn't know about it, this would have been a very traumatic experience.

I have never been more humiliated and insulted.

Doctors have taken an oath to help and respect people and NOT to act as superior to the patient.