I didn't have the pleasure of staying at this hote...

I didn't have the pleasure of staying at this hotel when we visited in October 2019, as I stayed at OYO right behind it, but we frequented this hotel playing in the casino and eating there. On our 2nd night in the city, my phone was stolen (pickpocket) while playing in the casino. I was so shocked and upset because that has never happened to me before. The manager on duty was so sweet and made me feel a little better by offering a meal voucher that would cover a meal for both my boyfriend and I even though she knew that we weren't staying there (we might as well had because we spent at minimum 30 minutes a day in there). If the staff was that nice to someone that didn't even stay there, I can't imagine how great they are to their staying guests.