Katerina K

Review of Club Las Palmeras

So we came to this hotel because of a deal Hilton ...

So we came to this hotel because of a deal Hilton set us up with from our last stay at a Hilton (we had to attend a two hour seminar). The hotel is very pretty and clean. We were all the way at the top which was nice but it felt very much like we were the only ones up there. There isn t a cleaning crew that comes every day only if you stay past five days which got annoying because we had to ask for more towel etc. The pool area was very nice and food decent for hotel food. With our deal we didn t have to pay for parking but be aware that that is a cost as well and the parking garage is completely separate. So to get to our room we had to park on the 2nd or 3rd floor get into an elevator down, walk to the lobby area, go up 12 flights coming and going. It wasn t convenient at all. It was my birthday this weekend and upon arrival they said they got us covered and we assumed something special was to come but nothing happened. I m not one to be a spoiled brat and we don t stay at big hotels like this often but it really turned us off about not having fresh towels everyday and nothing happened for my special day. We have stayed at hotels for a lot cheaper and have been treated a little bit more special. If you are one attending a seminar, the one we went to was very nice and interesting but was at a different Hilton 15min away. The deal was decent but it wasn t for us at the moment. They provided coffee and some breakfast sweets. The day of our check out we got a call offering another deal to stay at a hotel expiring next year but we declined. It was an overall interesting stay but if it hasn t been for the deal we would have never chosen this hotel at all. The location is amazing because you re so close to The theme parks and restaurants but I think there is much better options that wouldn t feel so cold and empty. Being that we don t travel often staying somewhere where you get a little spoiled and are treated like an owner regardless if you are one or not is super important and it makes it feel like Hilton has lost that hospitality aspect. We will not return to this hotel but we will give Hilton some more tries in our future travels.