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Bernadette Essling Review of Pugi Volkswagen
Elder Harassment at Pugi VW
Elder Harassment at Pugi VW
Approached service manager with question. Didn't finish speaking before he said "YOU STILL DRIVING!" Several other members of Pugi staff standing around him burst out in laughter. Service manager continued with harassment when I tried to proceed with question; laughter from staff again. Reported incident to owner via voicemail; he didn't call me back. I need to know what action was taken against disrespectful service manager and staff. BTW I'm physically fit and mentally alert. Had to give one star to post.
In reading reviews, it's obvious that owner responds to compliments and not complaints. That's not good business practice. It should be the opposite.

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