Very nice hotel but overpriced in our opinion. On ...

Very nice hotel but overpriced in our opinion. On arrival and after unpacking we opened the bathroom door to discover a strong sewage smell. Housekeeping attempted to tackle it with no success so we were moved (at our request) to the room opposite. Staff we spoke to said that it is an ongoing problem and the hotel has spent a lot of money trying to resolve it. This took up our time as we had to transfer rooms and wait around to get it sorted out so we were unable to use the spa as initially intended. The second room was spacious and comfortable but there were cobwebs and dust. The bathroom could have been cleaner too we stayed for two nights and our room had not been serviced by 3:30 on the first day so we had to ask. They did not replenish the biscuits,tea etc which we would expect as we paid for two nights accommodation . We ate in both restaurants and found the food and service excellent,also breakfast was good. The waiter in the restaurant was very attentive without being too formal and Jonathan on reception was very helpful, nothing was too much trouble,it was obvious that he enjoys his job. I felt as though I was being a nuisance when dealing with a couple of reception staff regarding the smell and another issue and as we had booked our stay at this hotel because I am recovering from major surgery and really needed a stress free break, we were a little disappointed.