I don t understand this store at all. All the mone...

I don t understand this store at all. All the money and hard work let down by some dreadful customer service. The shoe department particularly poor. Would be better having no staff than unprofessional and misleading employees. On several occasions despite leaving all my details and being promised updates no effort was made to contact me. When re-visiting the store I was simply informed that s the way Harvey Nichols operates ??? Useless.