Rene' Lee

Review of Fedhealth Medical Scheme

I have had no luck in speaking to your agents or y...

I have had no luck in speaking to your agents or your call center agents.

I have requested to be assisted in registering for the family room but I receive no response. I was previously registered but for some reason I can't log in anymore.

This is the 6th time now ... so I sincerely hope that I get a response.

I have spoken to many agents and these are the resolutions they have given me:

1. Re-register online and an email will be sent
2. The system is overloaded, please try again in 24 hours
3. The system is overloaded, please try again in 24 hours
4. I have reset your account, please try and register again in 24 hours'
5. The system is overloaded, please try again in 24 hours

None of the above works, I do not receive the email and my details are correct!!!!

Really? I am sure that your system is not constantly overloaded.

I have previously received such great service from Fedhealth but I have actually stopped referring people to your medical aid and contemplating moving to another medical aid myself.

If I do not get a resolution to my query ... for the 6th time. I am definitely reverting to HelloPeter and I am taking my business elsewhere!