The shopping service was decent, but we came in kn...

The shopping service was decent, but we came in knowing the exact car that we wanted. The extended warranty was a joke, as most are.

The things that irritated me was that they didn't tell us that they were going to pull our credit 4 times (other dealers only did it twice). They told us they were going to give us $4500 trade-in, but only gave us $4000. They also told us that they would give us a deal on Weather Tech floor liners since the car only came with generic floor mats, but they wanted more for them than I could buy them online for myself. I felt like there were a lot of little games that they play.